Shipping policy

FYLL Shipping Policy

At FYLL, we ship with intention, prioritizing low-waste practices while making sure your order arrives safely and efficiently.

Processing Time  
Orders are typically processed within 2–4 business days. During launches, promotions, or holidays, processing times may be slightly longer. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Times  
Shipping rates are calculated at checkout based on your location and order size.

Estimated delivery times:
- Standard Shipping: 3–7 business days  
- Expedited Shipping: 2–3 business days

Please note that delivery times are estimates and may vary depending on the carrier.

Sustainable Packaging  
We use recyclable, reused, and minimal packaging materials whenever possible. Your order may arrive in repurposed boxes or protective materials. This is part of our commitment to reducing waste.

Local Pickup
If you’re local, we offer a free pickup option at checkout. You’ll receive an email when your order is ready, typically within 1 business day.

Refill Orders & Leakage Prevention  
We take extra care when packing refillable and liquid products. All liquids are sealed and packaged to minimize the risk of leaks during transit. If your order arrives damaged, please contact us within 7 days so we can make it right.

Order Issues & Lost Packages  
Once an order has been shipped, FYLL is not responsible for delays caused by the carrier. If your package is lost or marked as delivered but not received, please contact the shipping carrier first. If you still need help, reach out to us. We’re happy to assist however we can.

Incorrect Shipping Information  
Please double-check your shipping details before placing your order. FYLL is not responsible for orders shipped to incorrect addresses provided at checkout.

Thoughtfully packed. Carefully shipped. Better for the planet.