Refund policy

FYLL Return & Refund Policy

At FYLL, we are committed to providing high-quality, thoughtfully sourced products that support a more sustainable lifestyle. Because many of our items are refillable, low-waste, or personal-use goods, our return policy is designed with both hygiene and environmental impact in mind.

Returns on Unused Products  
We accept returns on unused, unopened products within 14 days of purchase with a valid receipt. Items must be in their original condition and packaging.

Refill Products (Liquids & Bulk Goods)  
Due to the nature of refillable and bulk items, all refill purchases are final sale. We cannot accept returns or exchanges on these products for hygiene and safety reasons.

If you experience an issue with a refill product (such as a quality concern or dispensing issue), please reach out. We’re happy to make it right.

Damaged or Defective Items  
If your item arrives damaged or defective, please contact us within 7 days of purchase. We may offer a replacement, store credit, or refund depending on the situation.

Non-Returnable Items  
The following items are not eligible for return:
- Refilled products or bulk goods  
- Personal care items that have been opened or used  
- Custom or made-to-order items  
- Gift cards  

Refunds  
Approved refunds will be issued to the original form of payment. Please allow 5–10 business days for processing once your return is received.

Exchanges  
We currently do not offer direct exchanges. If you’d like a different item, please return your eligible product and place a new order.

Sustainability Note  
As part of our mission to reduce waste, we encourage thoughtful purchasing. If you’re unsure about a product, our team is always happy to help guide you before you buy.

Thank you for supporting a lower-waste way of living.